… Says Masks Could Cause Failed Transactions
Individuals using Automated Teller Machines (ATM) should remove their nose masks when carrying our transactions, to ensure their faces are accurately recognised, Lagos Banks have advised.
This is because some banks have installed face detection features in their ATM, which can prevent an ATM from dispensing cash if it is unable to recognise the face of the user.
However, the banks have instructed the wearing of masks as a necessary condition to enter the banking halls.
In an email to its customers on measures to safeguard transactions.
Fidelity Bank advised: “Wearing of face masks is a safety and precautionary measure we must all adhere to in this period of the COVID-19 pandemic.
“However, we advise that you remove your face mask while making withdrawals or carrying out ATM transactions to allow our ATM properly recognise you.
“Fidelity Bank ATM machines have face detection features installed to curb incidences of fraudulent ATM withdrawals.
“Consequently, you may not be able to carry out any transaction if our ATMs are not able to properly recognise you. We apologise for the inconvenience that this may cause you.”
As lockdown continues to ease gradually, banks have continued to expand their operations.
In an email to its customers, Guaranty Trust Bank (GTBank) Plc listed its branches that would be accessible to customers.
It said, “When visiting any of our branches, kindly protect yourself by wearing a face mask at all times. It is also very important that you keep a safe distance when in a queue inside or outside the branch.
“Before visiting any of our branches, please remember that you can withdraw up to N150,000 at all our ATMs and that you can do most of your banking from the safety of your home.”
GTBank also advised its customers to utilise its e-payment platforms
