The Ikeja Electric has deepened billing transparency and feedback channel for its customers by launching its SingleView App.
The SingleView App is a one-stop-shop application where all details about customers’ profiles, vending and power usage, among others, are displayed in a single view at the front end of the application.
Speaking at the launch of the App in Lagos, Chief Executive Officer of Ikeja Electric, Mrs. Folake Soetan, stated that the App, Singleview, is a new solution that will improve transparency for the company’s customers on billing.
She said: “At Ikeja Electric, we are all here because of our customers. We listen to them and always try our best to meet their demands. One of the ways to show this is this App we launched today. The App, Singleview, is a new solution to improve transparency to our customers on billing, which has been an issue.”
The launching of SingleView, she said, “comes at the right time because of the recent increase in tariff. The idea came about a year ago. We have been working on the solution for the last one year.”
“A lot of customers have been saying that they do not know what they are paying for. This is the time that transparency about their billing will be made more real.”
The Chief Marketing and Strategy Officer, Ikeja Electric, Ugochukwu Obi-Chukwu, said the App is to, among others, “improve our customer experience. It is to manage individual and multiple accounts, track energy consumption and make it easy for customers to follow up their billing in a transparent way.
