Lagos’ Ikeja DisCo Moves To WhatsApp To Boost Responsiveness

Residents in the Ikeja area of Lagos can now communicate with the electricity distribution company over the WhatsApp platform, following the firm’s positioning on the platform, Tuesday.
The Ikeja Electric WhatsApp Chatbot works like a regular WhatsApp platform and enables seamless two-way communication between customer and the DisCo through the chat interface.
 Ikeja Electric, while explaining the functionality, noted that through the dedicated WhatsApp Chatbot number 09088951626, customers could get their account details, check and pay bills, confirm payments, report faults, make complaints and request for prepaid metre.
 In addition, customers can check supply availability, report case of energy theft or vandalism, request for new connection and get answers to Frequently Asked Questions (FAQs), among other services. Customers can also speak with Customer Care Representative via the IE WhatsApp Chatbot if required.
 Speaking on the initiative, Head of Corporate Communications, Felix Ofulue, explained that the firm’s decision to deploy the service is part of its push to deliver optimum quality customer experience through technology. 
According to him, this commitment continues to elicit a passion for service excellence and new thinking on how to empower lives and businesses across the IE network.
He said: “IE as a business is following through with our digital transformation initiative to deliver optimal quality customer service using technology. WhatsApp on the other hand is a platform that has millions of users and huge adoption for customer resolution. Our goal is to ensure that our customers are able to reach us on WhatsApp as an easy medium of communication and to ensure we meet our target of delivering excellent service.”