The technical glitch suffered by the National Identity Management Commission (NIMC) has entered the eighth day, leaving many Nigerians and organisations stranded regarding verifications of their National Identification Numbers (NIN) and associated issues.
The glitch has affected some operations of mobile network operators, as thousands of telecommunication subscribers nationwide, who want to retrieve their lost Subscriber Identity Module (SIM) cards or acquire new lines are temporarily left stranded.
The NIMC, said on Monday that the challenge resulted from the maintenance service being carried out by one of the commission’s network service provider. According to the commission, all hands are on deck to ensure service is restored soon.
The hitch affecting the NIN portal was caused by a technical problem with the Hosting Service Platform of Galaxy Backbone Limited, a Federal Government agency that provides Information and Communications Technology (ICT) services.
Some other Ministries, Departments and Agencies (MDAs), which are customers to Galaxy Backbone Limited are facing same challenge. They include Nigerian Immigration Service, Nigeria Police Force and the Federal Road Safety Commission (FRSC).
Over 95 per cent of government agencies and establishments operate under the Galaxy Backbone shared service platform.
The major technical glitch has forced down multiple government websites for weeks, halting the services and information provided by the platforms.
At least, six websites, including those of the presidential office and the NIMC, were affected as of Tuesday afternoon. All affected sites had an error message that said: “This site can’t be reached.”
Other affected sites were those of the Budget Office of the Federation, Open Treasury, Nigeria Civil Aviation Authority (NCAA), Nigeria Police Force (NPF), and the Office of the Secretary to the Government of the Federation (OSGF).
The Internet wayback machine, which archives web pages, showed that the budget office website was last active on January 29. The police website and the State House site were last accessible on February 1, while the websites of the OSGF and the NCAA last functioned on January 20 and January 27 respectively.
Meanwhile, Galaxy Backbone Limited, in a statement signed by its Head, Corporate Communications, Chidi Okpala, yesterday, appealed to Nigerians to bear with the company, saying the issue is getting the required attention.
The statement reads: “The management of Galaxy Backbone Limited (GBB) regrets the temporary outage of some of its services and the inconvenience being experienced by some of its customers across the country.
“Across the organisation, the highest priority classification has been assigned and all hands are on deck to ensure resolution is achieved within the shortest possible time.
“At the time of this statement, GBB has put together a highly skilled technical team of experienced engineers and applications experts to not just solve this current issue but put in place all the necessary structures to ensure that such an incident never occurs again in the future. While a good number of the services have been restored, efforts are being made to restore all the other services of its customers.
“In the meantime, and since this incident occurred, GBB has continued to notify and reach out to all its valued customers and will continue to do so to provide the necessary updates required until all the services affected are completely restored.”
The Federal Government had budgeted over N19 billion for software services in its 2022 budget. A project executive at the Centre for Journalism, Innovation and Development (CJID), Ijeoma Okereke-Adagba, said the failure of several government sites has seriously affected the functions of many public and private organisations. She criticised the government’s apparent unhurried response to the outage.
“The budget office website for example is one of the platforms many organisations like the CJID rely on to carry out their work. It’s barely a month since the 2022 national budget was uploaded before the site went down. Access to information is critical for any democratic government,” she said.
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