Job Description
Owens and Xley is a business consulting and advisory company. We offer strategic services in the areas of business advisory, business development and planning to small businesses that would otherwise not have access to the technical competencies available to bigger companies. We know the role good planning plays in any business and its associated costs, and the initial capital challenges faced by small a business, which is why we have developed solutions which ensure that the small business owners still have access to the technical skill but at a fraction of the cost. We aim to help entrepreneurs and small business owners get better business results with less cost.
Job Title: Customer Service/Sales Executive
Owens and Xley Consults- Our client, a luxury home and lifestyle company, located in Victoria Island is looking to hire qualified candidates for the role below
Location: Victoria Island, Lagos
Function of the Role:
The sales executives are the first line of contact for walk-in customers to the brand. They are to make customers feel welcome and assist them to find the products that most satisfy their needs. S/he must be knowledgeable about the products and able to adequately guide the customer at all times.
Key Responsibilities:
Establish, develop and maintain positive business and customer relationships
Work in line with company policy to achieve set sales targets and outcomes within schedule
Arrange displays on a regular basis and ensure that all displays are properly locked and secured
Report discrepancies and problems to the store manager.
Give advice and guidance on product selection to customers.
Resolve customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management
Working within established guidelines, particularly with product lines.
Responsible for security within the store as well as looking out for fraudsters’ shoplifters and fraudulent credit cards etc.
Coordinate all issues with key clients between sales, fulfillment and customer support
Keep a schedule of events /special promotions
Work with management to organize and execute sales campaigns
Perform all other duties as assigned
Greet all walk-in customers as they come in the store and ask them how they would like to be assisted.
Keep store tidy and clean and ensure cleaners clean constantly.
Process all cash and card payments
Answer first line queries and complaints from customers.
Balance cash registers with receipts.
Execute the store’s visual merchandising concept
Work with store manager to conduct inventory count
Work with store manager to prepare store reports.
Job Requirements
Minimum years of experience
1
Qualifications
B.Sc /HND
Other Requirements
Requirements
High level of professionalism.
Have the ability to work independently and flexibly
Have the ability to work well under pressure and meet deadlines
Highly analytical with a drive for numbers
Good networking, prospecting and closing skills
Result-oriented team player with exceptional motivation and interpersonal skills
Good written and verbal communication skills
Excellent selling, communication and negotiation skills
MUST RESIDE WITHIN VICTORIA ISLAND
Educational Qualification
HND or BSC in any related discipline
Experience
1-3 years’ experience in direct sales
Skills and Abilities
Highly analytical with a drive for numbers
Good networking, prospecting and closing skills
High level of professionalism
Result-oriented team player with exceptional motivation and interpersonal skills.
Relationship management skills and openness to feedback
Excellent selling, communication and negotiation skills
Good written and verbal communication skills
Able to work in a fast pace environment
High proficiency in MS Office Suite
Must be able to prepare management reports and correspondence
Good initiative, time and stress management skills
Personal Attributes
Keen eye for detail
Have a deep desire to work in the luxury retail industry
Sociable and friendly
Confident and pleasant
Knowledgeable of current trends
Loves a challenge
Assertive and creative
Salary
N60,000
Method of Application
Interested and qualified candidates should forward their CV to email below using the position as subject of email.
Send your applications to: recruitment@owensxley.com
