Ikeja electric (IE) has introduced a Singleview 2.0 web application to boost customer experience.
This version, the firm said, is an enhanced customer self-service package with consolidated account management features purposely designed and built for Ikeja Electric’s customers, including prepaid, post-paid, maximum demand, non-maximum demand and bilateral customers.
IE’s Head, Business Innovation and Transformation, Paul Ehiagbonare, said it became imperative to upgrade the Singleview platform in line with the company’s “customer-first, technology-now” mantra as this upgrade enables adequate support of wider range of customers while empowering them with features, functionalities and possibilities for excellent customer experience.
“As a forward-thinking, innovative and customer centric organisation, the Singleview 2.0 enables customers to have the necessary information at the tip of their fingers including how they can resolve issues and make enquiries without necessarily visiting or calling IE’s offices,” he said.
Ehiagbonare further said the Singleview 2.0 platform serves as a major digital touch point which enables prepaid, postpaid and bilateral customers to set up a new electricity connection, order for meters, manage their accounts and services online.
Noting that the platform also allows customers to view and download their utility bills, purchase electricity units/token, view energy usage and balance, view vending history, electricity availability in customer’s area, manage multiple meters, manage access, delegation, view loyalty reward status as well as tariff classes and rates.
The platform also becomes the access point to Ikeja Electric’s loyalty program expected to kick off soon.
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